Wholesale Information

New wholesale customers will need to email us ABN, address and website. After verifying these details we can work out the best way to proceed.

Most of our jewellery pieces are handmade and unique. They come and go, our stock changes very quickly. And therefor it is not feasible to have a catalogue, or to sell on line. We endeavour to put recent pictures of our trays with jewellery on our website. It will give you a good impression of what we have to offer. Keep in mind we have many thousands more items and simply cannot put them all on our trays and pictures.

HOW TO ORDER?

New wholesale customers will need to email us ABN, address and website. If your business is in an area close to one of our customers, we might not be able to supply you. After verifying these details we can work out the best way to proceed.

Most of our jewellery pieces are handmade and unique. They come and go, our stock changes very quickly. And therefor it is not feasible to have a catalogue, or to sell on line.

A good way to place an order is to use the Gallery pictures to identify which collections and trays you are interested in and let us know. We will then email, or Whatsapp you the newest pictures these trays. Orders can be placed by circling, or marking the items and sending the pictures back to us. We will then put your order together and email the invoice. After payment has been received, we will ship by express sachet with signature. The minimum order amount is $300- plus postage and Gst.

A great way to see our all our collections is to visit us at one of the trade fairs we do in Melbourne and Sydney. You can find the dates and address on WHEN AND WHERE.

Our studio in the hills of Byron Bay, is open for wholesale visitors. Please email us for an appointment. We are on the road a lot and visits need to be planned ahead of time. The minimum order amount for visits is $500- plus Gst. Allow at least half a day to see our whole collection.

Our agent in Melbourne, Carol Horsfall, carries a large range of Preyas Jewellery. Carol covers a big area in VIC, SA and sometimes WA, NSW and QLD. (Conditions for visits apply)

RETURN POLICY

When you are unhappy with jewellery that has been chosen from pictures, jewellery can be returned within 10 days after you received the parcel. We will refund the amount of the returned item by direct deposit, immediately after we receive the item)(s)

At the fairs: choose your jewellery wisely, returns are only accepted when an item is faulty.
When returning an item:

  • We need to be notified by email, or phone, prior to the return of the goods.
  • The item needs to be adequately packed, and returned by express mail, signature required.
  • You will need to email us the tracking number for the return.
  • Postage for returns of a faulty item will be refunded.
  • Preyas Jewellery does not accept responsibility for items lost during shipping.

EXCLUSIVITY POLICY

To ensure exclusivity in your area, the minimum annual purchase total should be $20.000 for main city and CBD areas, up to 50 km from the city centre. For country areas the minimum annual purchase total will need to be $10.000 to ensure exclusivity.

WARRANTY POLICY

All our jewellery has a lifetime workmanship manufacturing warranty.
Faulty items will be repaired or exchanged 'at our discretion' (or a credit for other stock will be offered)
In case we cannot repair or replace the same with a similar item 'to the customers' satisfaction, a refund will be given.

In case you find a fault in our jewellery, please contact us, or our sales agent ASAP. Because we are on the road for business a lot of the time, don’t send returns without contacting us. Returns could end up in our PO Box for many weeks, without us knowing. If we are on the road for a long period, we can arrange an alternative address for returns/repairs.

  • We need to be notified by email, or phone, prior to the return of the goods.
  • An authorisation return number will be given to you.
  • No returns will be accepted without authorisation number. You will need to include this number when returning the item.
  • The item needs to be adequately packed, and returned by express mail, signature required.
  • You will need to email us the tracking number for the return.
  • Postage for returns of a faulty item will be refunded.
  • Preyas Jewellery does not accept responsibility for items lost during shipping.

EXTENT OF WARRANTY

The warranty is limited only to defects in workmanship only.

EXCLUSIONS

The warranty does not cover:

  • Any defects caused by an accident, misuse, abuse, lack of reasonable care, unauthorised modifications, or attempted repair by a person not authorised by Preyas Jewellery.
  • Normal wear and tear.

SHIPPING/ POSTAGE

All Australian orders are shipped by Australia Post- Express with signing on delivery.
International orders are shipped as per nominated shipper.
Free domestic postage for total invoice orders over $1000--

TRADING TERMS

All orders need to be paid before shipping.

PURCHASES AT THE TRADE FAIR

  • We sell off the stand. The Minimum order amount is $300- before GST.
  • Purchases at trade fairs are to be paid at the fair.
  • Items will not be put on hold at the fairs, unless paid for.

CUSTOMER VISITS

For us, or our agent to come out to you for a sales selection there is a minimum order amount of $500 plus GST.
Please contact us when stock is needed, as we are generally don’t canvas sales from our customers.

STUDIO/SHOWROOM VISITS:

Our studio in the hills of Byron Bay, is open for wholesale visitors. Please email us for an appointment. We are on the road a lot and visits need to be planned ahead of time. The minimum order amount for visits is $500- plus Gst. Allow at least half a day to see our whole collection.

Preyas Jewellery, Preyas N. Braakman, PO Box 85, Federal NSW 2480. Ph: 02-6684 9483. Mob: 0401-668 032
Carol Horsfall, agent for VIC, SA, WA. Mob: 0402-852 907